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Special orders may not easily be resold therefore we regret that we can not accept returns or cancellations once production of your order has commenced.

If you change your mind after paying a deposit for a special order but before settling the balance, the deposit will be non-refundable for special orders that are in production or have been produced. Special orders include products made to your specification or items that are not normally in stock which we have ordered to your specification.

If you change your mind after delivery of your order, product (excluding a special order) is returnable provided The Big Stone Company has been advised within 7 days of delivery. In this event, a 25% re-stocking charge will be levied.
Privacy policy
We are committed to protecting your privacy and will not pass on your information to another company except for delivery purposes.

Law & Jurisdiction
These Terms and Conditions shall be governed by UK law.

If any of these Terms are unenforceable it will not affect the enforceability of any other Term.

These Terms and Conditions do not affect your statutory rights.
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